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Karen Payne, Inspector-General of Taxation and Taxation Ombudsman, discusses the process for lodging tax complaints with the ATO, the management of complaints, and how the Taxation Ombudsman can assist with unresolved complaints. She provides clarity around the key steps taxpayers and their accountants should take, and the ways in which the IGTO is “here to help” all Australians.

Karen Payne

Inspector-General of Taxation/Tax Ombudsman

Ms Karen Payne was appointed Inspector-General of Taxation & Taxation Ombudsman commencing on 6 May 2019.

She leads the Taxation Ombudsman complaints management service for taxpayers and advisers and the Inspector-General of Taxation’s review and public reporting function, both of which are directed at improving the tax administration system for all taxpayers.

Ms Payne is also a Member of the Australian Reinsurance Pool Corporation.

Ms Payne was previously a Member of the Board of Taxation as well as the inaugural Chief Executive Officer of the Board of Taxation. She was formerly a partner with MinterEllison, specialising in corporate and international tax for mergers and acquisitions, and capital raising for the financial services, mining, energy, and utilities sectors. Her career includes a broad range of experience (legal, accounting, audit, education and tax return preparation) across a diverse range of taxpayers (including individuals, trusts, companies and partnerships).

She brings a wealth of experience and extensive networks to the role of Inspector-General having worked with a range of government and private stakeholders as well as the legal and tax profession, and many industry bodies.

Ms Payne is a solicitor admitted in New South Wales and is a member of:

  • Chartered Accountants Australia and New Zealand
  • The Tax Institute
  • Australian Institute of Company Directors